Minimize your usage of "..." because it seems to split up the story and pull you from the immersion. Try using commas, periods, or breaking the quote and explaining the pause. SO instead of “Hey… How have you been” you could write “Hey, how are you?” or “Hey,” they paused looking at their hands, “how are you?”
Read the story now
Also, don't use numbers, use words. Write it out: "twenty-one" because it helps the paragraph look unified. Instead of the number standing out from a large section of words.
The characters don't seem too different from each other I suppose is why I'm getting them confused. I like how shifters are a natural and normal part of society from what I've read. I disliked how the werewolf society would always be hidden but no matter how hidden it would be there would be werewolves everywhere.
Anyway, I sort of enjoyed the story