Night Hawks Files III

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Tech Support

Tech Support

The hunters are important to the Night Hawks. They do most of the work after all. But where do they get their information?

Enter the tech support.

They are the angels of the Night Hawks. They are the eyes and ears. Without them, work would be that much harder. Tech support may not go out on the field, but they are just as important. What does a night with the tech support look like? Let’s check in on how they are doing, shall we?

-6:00 p.m.-

Viv walked down to the computer room. It’s been two years. She had come to enjoy her job. The girls always found something interesting. Tonight would be no different.

Viv pushed open the door. Everyone was already at their computers. One of the girls looked up and waved at her.

“Viv!” she shouted. “You’re here!”

“Hey,” Viv said. She walked over to her computer and sat down. Viv reached down and turned it on. She slid on her headset. Now, the night shift can begin.

-7:00 p.m.-

The hunters are out on another mission again. The tech support gets right to work. Typing, research, tracking, and communication. The girls dove right into work.

“Mina, checking in.”

“Viv, checking in.”

“Alice, checking in.”

“Violet, checking in.”

“Nicolette, checking in.”

“Meg, checking in.”

“Missy, checking in.”

“Justin, checking in.”

Everyone logged on. The system crackled to life as it came on. Now, they can really work. Each tech person is assigned to a team. The tech team have to be sharp for this to work. Tonight is no different.

-8:00 p.m.-

Mina’s shift.

She’s got three children at home. Mina works to support them. That’s not on her mind, right now.

“This is Mina, do you copy?” she asked. She waits for a moment.

“Do you copy?” Mina asked.

“Yes,” Owen said. She sat up straight in her chair.

“Oh!” she said. “Oh. What took you so long? Can you hear me?”

“Yeah!” Ally shouted.

“Good, good,” Mina said. “How are you guys?”

“Good!” Ally said.

“I’m good,” Owen said. “And you?”

“Good,” Mina said. She sat back in her chair. She glanced up at the ceiling. Mina’s eyes moved back to the screen.

“Where are you right now?” she asked. The woman brought up a map on the computer.

“We’re west of Bristol,” Owen said. Mina moved the map leftwards. She narrowed her eyes as she kept watching. Finally, Mina spotted a yellow dot on the screen.

“Oh, I see you,” she said. “Where are you heading again?”

“There was a call out near an abandoned barn,” Ally said.

“Right, right,” Mina said.

“Are you feeling okay?” Owen asked.

“Yeah,” she said. “Why do you ask?”

“You seem distracted,” he said. “Is something wrong?” Mina shook her head.

“No,” she said. “I’m fine.” She looked at the screen.

“You’re about there,” Mina said. “Just keep going.”

“Got it,” Owen said. The dot moved on a steady path.

“Do you want to talk about it?” Owen asked.

“I’m fine,” Mina said. “We have work to do.”

“Okay, okay,” he said. “I get it.” She took a breath.

“Thank you,” she said. The trio went back to work.

-9:00 p.m.-

Alice’s shift.

She played with the ends of her hair.

“Alice here, do you copy?” she asked. A faint crackling sound filled her ear.

“Hello?” she asked.

“Can you hear me?” a man’s voice asked.

“Yes,” Alice said. “Where are you now?”

“The pub.”

She narrowed her eyes. “Jason. Are you getting a drink?”

“What? No! The pub’s been deserted.”

“Okay…”

“Come on!”

“Okay, okay. What’s it looking like over there?”

“There is much here. A whole lot of broken nothing.”

“Where is Phillip?” Alice asked.

“He’s here with me,” Jason said.

“Put him on.”

“Sure.”

Alice waited as his partner handed over the phone.

“Yeah?” Phillip asked. Alice sat up straight.

“How are you doing, Phil?” she asked. Her cheeks turned bright red. He laughed over the other line.

“Fine, honey,” he said. Her face looked so red. Alice quickly cleared her throat.

“Anyway,” she said. “Have you found anything there yet?”

“No,” Jason said. “We just got here.”

“You know what you are looking for, right?”

“Of course.”

“Good. Just checking.”

Jason sighed over the phone. “You don’t have to do that, you know?”

“That’s my job to.”

“Yeah, yeah.”

Alice looked up when she heard giggling. Nicolette smiled at her. The other tech girl rolled her eyes.

“Shut up,” she mouthed at her. Nicolette pretended not to see her. Alice rolled her eyes.

“Are you still there?” Phillip asked. “Hello? Hello?” Alice sat up straight.

“Yes?” she yelped. Nicolette covered her mouth as she laughed. Her colleague shot a cold glare at her. Her face was red the whole time.

-10:00 p.m.-

Violet’s shift.

She adjusted her headset and started turned on her system.

“This is Violet checking in. Do you copy?” she asked.

“What?” a man’s voice asked. Violet sat up and looked at the screen.

“Will?” she asked.

“Yeah,” he said. “I can barely hear you.” The tech woman adjusted her headset.

“Can you hear me now?” she asked.

“Yeah,” Will said again.

“Okay, good,” Violet said. She moved the mouse with her left hand. (She was happy they finally got mice for left-handed people. Made her job that much easier.)

“What’s your twenty?” she asked.

“We have a slight problem,” another man said. Violet frowned.

“What do you mean?” she asked.

“Well…” the man began.

“There is someone here,” Will said. Violet raised her eyebrow.

“What do you mean? Who is it?” she asked.

“We don’t know,” the other man said.

“Describe him for me.”

“Hang on.”

Violet sat back and waited. She started humming to herself.

“Okay,” Will said. Violet sat up again.

“Well?” she asked. “What’s the situation? Describe him to me.”

“Okay,” the other man said. “He looks about forty. Wearing a straw hat, jeans, and a t-shirt.” Violet narrowed her eyes.

“Can you see his face?” she asked.

“No,” the men said. Violet froze.

“Okay, listen to me,” she said. “Do not engage with him. Do you have any weapons on you?”

“Yes,” both men said.

“Good,” the tech girl said. “Stay on the line with me.”

“Okay,” they said.

“Good,” Violet said. Her stomach turned the whole time as she watched the screen.

-11:00 p.m.-

Nicolette’s shift.

She watched the screen. The two little dots moved downwards.

“Come in, boys,” Nicolette said. “How are you doing out there?” She looked at the ceiling as she waited. This part always took a moment.

“We’re here,” a man’s voice said. Nicolette looked at the screen.

“Jez?” she asked.

“No, this is Freddy,” he said. “How many years have you known us?” Nicolette rolled her eyes.

“Does it matter?” she asked.

“Yes!” another man yelled. Nicolette blew up her bangs.

“Okay, okay,” she said. “How are you doing?”

“Good,” both men aid. Nicolette moved her mouse. The map dragged along with her. The dots slowly moaned forward.

“Are you seeing anything?” she asked.

“No,” Jez said.

“Oh,” Nicolette said.

“That’s usually a good thing,” Freddie said. The tech woman rolled her eyes.

“Yeah, yeah,” she muttered. Nicolette looked up at the ceiling.

“Just because something is exciting doesn’t mean it’s good,” Jez said.

“I know, I know,” she said. “But still…”

“But still nothing,” Freddie said. “No news is good news.”

“We could at least see one creature,” Nicolette complained. She sat back in her chair and looked up at the ceiling.

“We might,” Jez said.

“Don’t encourage her,” Freddie said. The tech woman sat up straight.

“You mean it?” she asked. She heard groaning on the other end.

“Why did you have to tell that?!” Freddie asked. Nicolette tried to laugh as she covered her mouth. Maybe tonight wouldn’t be so boring at all.

-12:00 a.m.-

Viv’s shift.

“How’s Aisha doing?” Viv asked.

“Good,” Nathan said.

“Has she seen anything odd lately?”

“No.”

“Is Dan there?”

“Yeah, hang on.”

Viv watched her computer screen. The dots were moving east. Looked like they were heading towards the city.

“Yo,” Dan said. Viv used her mouth to follow them.

“Hey,” she said. “How is everything on your end?”

“Not much is happening,” Dan said. “Hang on.” Viv froze.

“What is it?” she asked. There was a pause on the other line.

“Okay, it’s fine,” Nathan said. “It was nothing.” Their tech girl narrowed her eyes.

“You sure?” she asked.

“Yes,” Dan said. “But we will keep looking.”

“Shall I keep talking to you as you do?” Viv asked.

“Yes,” Nathan said.

“Okay,” she said. “How are your classes going?”

-1:00 a.m.-

Meg’s shift.

She’s new here. Meg slid on her headset.

“This is Meg signing in, do you copy?” she asked. The other line crackled to line.

“Hello?” she asked.

“Are you there?” a man’s voice asked. Meg quickly sat up.

“Yes?” she asked.

“Good,” the man said. “And you?” Meg sat up straight in her chair.

“Good, thank you,” she said. “Anything happening where you are, Jay?”

“Nothing yet,” he said.

“Oh…” Meg said. There was a pause over the other line.

“Are you okay?” Jay asked.

“Huh?” she asked.

“You sound rather nervous,” another man said. Meg had confused look on her face.

“Do I?” she asked.

“Relax,” Jay said. “You’re doing fine. You just have to track us and talk to us.”

“I know,” she said. “Have you seen anything yet?”

“No,” both men said.

“Okay,” Meg said. “Now what?”

“You stay on the line with us and guide us through the night,” Jay said. She had confused look on her face.

“That’s it?” she asked.

“Yeah,” the other guy said. “Wait, I just thought I saw something.” Meg stiffened in her seat.

“What do I do?” she asked.

“Stay on the line,” Jay said. “We’re going to check it out.”

“Okay…” Meg said.

“Just sit tight,” he said. She looked at the screen and waited. One… Two… Three… Four… Five… Six…

“Okay, Sedgewick here,” the other guy said. “It turns out it just a homeless man looking for food. I gave him some money for an all-night diner and sent him on his way.” Meg slowly breathed out.

“Good,” she said. “So do I just stay on with you?”

“Yeah,” Jay said.

“Alright,” Meg said.

-2:00 a.m.-

Missy’s shift.

She too is new here. Missy adjusted her headset.

“This is Missy. Do you copy?” she asked. At first, she heard a crackling noise.

“Hello?” she asked. “Is anybody there? Hello?”

“We’ll call you back,” a man’s voice said.

“Huh?” Missy asked. “What’s going on out there? Talk to me.” The tech girl bit down on her lower lip. She wasn’t trained for this. Missy looked around for help. She noticed Mina looking at her.

“Is something wrong?” the woman asked. Missy lifted her chin.

“There’s something off about my guys,” she said. “What do I do?” The other woman shushed her. She had the hand up. Missy looked at her with big eyes. Mina lowered her head.

“Do they sound like they are in danger?” she asked.

“I… I don’t know,” Missy said.

“Take a listen,” Mina said.

“Okay,” the new tech girl said. She took a breath and listened in closely. The talking was faint on the other end of the line. Missy narrowed her eyes as she listened.

“Sorry about that, Missy,” she heard a man’s voice say. The tech girl sat up with a jolt.

“Yes?” she asked. “What happened?” The man chuckled on the other line.

“We had a little trouble with the cops,” he said. A confused look came of Missy’s face.

“What were the cops doing out there?” she asked.

“We have no idea,” the first man said. “Probably out patrol.” Missy wrinkled her nose.

“This early in the morning?” she asked.

“Yeah,” the other man said.

“Hm…” Missy said.

-3:00 a.m.-

Justin’s shift.

This is also his first day too. Justin’s the only guy on the tech support team. He adjusted his headset.

“This is Justin. Do you copy?” he asked.

“Yeah, man,” a man’s voice said.

“Where are you guys?” Justin asked. He looked over at his screen. Two dots flashed on the screen.

Meanwhile, all of the girls were watching him. They hadn’t had a guy on tech support for quite sometime now. The last one was back in the seventies? Maybe? They all had their own opinions about him.

“He is kind of cute,” Mina said.

“Is he single?” Violet asked.

“I don’t think so,” Nicolette said. The girls turned to him.

“How do you know?” Viv asked. Nicolette shrugged her shoulders. Mina raised her eyebrow.

“That’s it?” she asked. “You’re not going to tell us how you know from that database of yours?” The blonde woman smirked and shook her head.

“Aw,” the girls all groaned. It was then they noticed Justin looking up at them with a frown on his face.

“Excuse me, can you not?” he asked. The girls quickly pretended to go back to work. Justin rolled his eyes and went back to work. This was why he probably wouldn’t enjoy this job.

-4:00 a.m.-

Now was the time for them to take a break. They each get up to go to the bathroom or have a snack. Sitting in front of a computer for hours at a time isn’t good for them. They usually got rest at home in the morning. Alice came back from her break. She walked back to her computer. Next, Missy gets up to take a break. After her, it will be Viv.

-5:00 a.m.-

There’s never any music in the room. That’s too distracting. Phones have to be put away as well. They can’t play any games on their computers. Talking to the hunters helped them pass the time. That’s all they really need. Occasionally, something exciting would happen just by them looking up something. Or if the hunters encountered a problem. It all just depends on the night.

Tonight looked like it was going to be another slow night. Fine for Mina, but bad for Nicolette. By now, the hunters have returned anyway. They are returning to the main office to fill out their reports and turn them in. Time for everyone to log out for the night.

“Mina, signing out.”

“Viv, signing out.”

“Alice, signing out.”

“Violet, signing out.”

“Nicolette, signing out.”

“Meg, signing out.”

“Missy, signing out.”

“Justin, signing out.”

Everyone logs out and turns of their computers. One more minute before the night shift is over.

-6:00 a.m.-

Time to go home. Everyone turns off everything and locks up. The tech support knows there is still one more thing left to do. Breakfast is calling their names. After that, they all go home and get some sleep.

And that’s it. That’s the tech support’s night shift. It’s going to begin again tomorrow night too.

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